This Privacy Policy describes how kalenele.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@kalenele.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This is done to provide services to you, comply with our legal obligations, and to improve our products and services. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. We may collect information to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. This information may include -

• Your name, email ID, phone number, billing and shipping addresses
• Your login and account information such as customer name, username and password
• Payment or credit card information
• Personal details such as your purchase history and communications

After you have subscribed to our mailing list, you will always have the option of opting out / unsubscribing from our mailing list in the communications received.

While interacting with our website, data is automatically collected and shared with kalenele.com by the technology platforms providing the experience. Information about the version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site may be collected. Some of this information is collected by using “cookies” or other similar technologies directly from your device. This is done by the platform to enable us to operate our business. For example, it helps us with analytics about how many people visit our store, and to help troubleshoot and improve our store.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use certain technology platforms to power our online store
• We use one or more exterior payment processing companies to bill you for our products and services
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

We will only share the Personal Information which is necessary for these parties to perform the requisite services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for KaleNele. To the best of our knowledge, these establishments / companies do not retain, share, store or use personally identifiable information for any other purpose. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

Please note that your data is being transferred on the internet, electronically. 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use analytics tools to understand how our customers use the site and how we can serve them better. You can always opt out of targeted advertising of your own volition.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Protection of Your Personal Information

We take the protection of your personal information very seriously. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems.

KaleNele may store your personal information on secure servers either on our premises or in secure third-party data centres. However please note that no method of transmission over the Internet, or method of electronic storage is absolutely secure. While we take into account the sensitivity of the personal information we collect, process and store, and the current state of technology to use these measures to protect your personal information, we cannot guarantee its absolute security.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your Rights

You have the right to access, correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by accessing your account on kalenele.com (for some of the actions) or contacting us at hello@kalenele.com and we will respond to your request within reasonable time. When you write to us making a request to exercise your rights, processing your request will be performed more efficiently the clearer and more specific the details provided are. This includes information on which right you wish to exercise and, where relevant, why it is that you are exercising it. When you get in touch with us for this purpose, we are entitled to ask you to prove that you are who you say you are. We may ask you to provide us copies of relevant ID documents to help us verify your identity. If you do not provide us with sufficient information, we may delay actioning your request until you have provided us with additional information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use a number of cookies to optimize your experience on our Site and to provide our services. These are used in connection with navigation through the storefront, checkout, managing customer privacy settings, to facilitate updating customer account information, tracking preferences, customer login, analytics, tracking landing pages, shopping cart etc. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. You can choose to accept or decline cookies. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.